Frequently Asked Questions
Welcome to the Shozon™ FAQ section! Here are answers to some commonly asked questions:
1. What is your dispatch time for orders?
- We typically process and dispatch orders within 1-2 business day (Monday to Friday) from the time of order confirmation.
2. How long will it take to receive my order?
Generally, shipments are in transit for 3 – 4 days (Monday to Friday).
3. Who is your courier partner for deliveries?
- We partner with Delhivery, a trusted logistics company in India, to handle our shipments. You can track your order using the tracking number provided in your shipping confirmation email or SMS.
4. How can I track my order?
- You can track the status of your delivery using the tracking number provided in the shipping confirmation email or SMS on the Delhivery.
5. Do you offer free shipping?
- We offer free shipping for orders above a certain amount. Shipping charges, if applicable, will be displayed during the checkout process.
6. What should I do if I receive a damaged or incorrect item?
- If you receive a damaged or incorrect item, please contact our customer support team within 7 days of delivery for assistance.
7. How can I contact customer support?
- You can reach our customer support team via email at support@shozon.in or by calling us at +91 8826125323 during our operating hours (Mon-Sat, 10:00 AM – 6:00 PM).
8. Do you ship internationally?
- Currently, we only ship within India. We do not offer international shipping at the moment.
9. How can I cancel or modify my order?
- To cancel or modify your order, please contact us immediately after placing the order. Once the order is dispatched, we may not be able to make changes.
If you have any other questions or concerns not addressed here, please feel free to reach out to our customer support team. We’re here to assist you!